Member Messages
Lifecycle messages members receive, and the channels Arcalotl posts to.
Arcalotl sends member-facing messages through the platform bot. These messages keep members informed about access, billing issues, cancellation offers, and annual upgrade offers.
Message types
Members can receive messages for:
- Subscription confirmation
- Payment recovery after a failed renewal
- Payment recovered after a successful retry or card update
- Cancellation reason selection
- Cancellation save offers
- Cancellation confirmation
- Term optimization offers
- Annual switch confirmation
- Access ending after failed recovery
Two messages also go out by email when Arcalotl has an address for the member: a receipt after every successful payment, and the first payment recovery reminder. See Receipt Emails.
Where messages are sent
Most member messages are sent as DMs. On Telegram they arrive in the member's
private chat with the bot, which every subscriber opens before checkout.
Payment recovery also has a private-channel fallback on Discord and Fluxer: if
the DM fails, Arcalotl can create a private payment-help channel and send the
payment update message there. Telegram has no such fallback, because the bot
can only post to the connected chat. Other sensitive Fluxer commands fail closed rather than posting private
details publicly when a DM cannot be opened.
Term optimization does not create a private fallback channel. If its DM cannot be delivered, the offer is marked undeliverable.
Fluxer does not currently support ephemeral bot responses. Sensitive command results are sent by DM; public confirmations contain no billing details.
Exact copy
The exact copy for the major retention flows is documented on the feature pages:
Public channels
Public channels are configured from /arcalotl settings:
| Channel | Purpose |
|---|---|
| Subscribe channel | Persistent plan display; buttons on Discord, command guidance on Fluxer, links into the bot on Telegram |
| Announcement channel | Public new-subscriber announcements |
Both are documented on Community Channels.
Admin notifications
Operational notifications for admins are separate from member messages. Pick the channel and the events from the dashboard Settings page:
- New subscriber
- Subscriber churned
- Payment failed
- Payment recovered
- Cancel saved
- Term upgrade
- Plan changes
- Billing operations, such as an admin cancel or refund
See Dashboard Settings.