Member Messages
Lifecycle messages members receive for subscriptions, billing, cancellations, and annual offers.
Arcalotl sends member-facing messages through the Discord bot. These messages keep members informed about access, billing issues, cancellation offers, and annual upgrade offers.
Message types
Members can receive messages for:
- Subscription confirmation
- Payment recovery after a failed renewal
- Payment recovered after a successful retry or card update
- Cancellation reason selection
- Cancellation save offers
- Cancellation confirmation
- Term optimization offers
- Annual switch confirmation
- Access ending after failed recovery
Where messages are sent
Most member messages are sent as DMs. Payment recovery also has a private channel fallback: if the DM fails, Arcalotl can create a private payment-help channel and send the payment update message there.
Term optimization does not create a private fallback channel. If its DM cannot be delivered, the offer is marked undeliverable.
Exact copy
The exact copy for the major retention flows is documented on the feature pages:
Public channel messages
Subscriber announcements are configured separately through the announcement channel.
See Community Channels.