Getting Started
Manage Subscribers
View, manage, and support your subscribers.
Once members subscribe, Arcalotl handles billing and role management automatically. Here's how to manage your subscriber base.
Viewing subscribers
/subscribers list: List all active subscribers/subscribers info <@user>: View a specific subscriber's details
Subscriber details include their plan, billing status, next renewal date, and payment history.
Cancelling a subscription
If you need to cancel a member's subscription on their behalf:
/subscribers cancel <@user>This cancels at the end of the current billing period. The member keeps access until then.
From the dashboard
The Arcalotl dashboard gives you a full view of your subscribers with filtering, search, and bulk actions. You can:
- View active, past-due, and cancelled subscribers
- See each subscriber's payment history
- Export subscriber data as CSV
- Monitor MRR, churn, and recovery metrics
Member self-service
Members can manage their own subscriptions:
/subscribe: View available plans and subscribe/manage: View current subscription and billing/cancel: Cancel their subscription (triggers save flow)
When a member runs /cancel, Arcalotl's cancellation save flow kicks in automatically, collecting a reason and presenting a retention offer before processing the cancellation.