Configuration
Retention Settings
Configure dunning sequences, cancel save offers, and term optimization.
Arcalotl's retention features work automatically out of the box. This page covers the available customization options.
Dunning settings
Dunning is enabled by default when you connect Stripe. The default sequence timing is optimized for community subscriptions.
| Setting | Default | Description |
|---|---|---|
| First DM delay | Immediate | Sent as soon as payment fails |
| Retry timing | 24 hours | Stripe's automatic retry schedule |
| Follow-up DM | Day 3 | Second notice if still failing |
| Final notice | Day 5 | Last chance before access paused |
| Channel fallback | Enabled | Create temp channel if DMs closed |
Cancel save offers
Customize the offers presented when members try to cancel:
| Reason | Default offer | Configurable |
|---|---|---|
| Too expensive | 30% discount for 3 months | Discount %, duration |
| Not using it | 1 month pause | Pause duration |
| Missing features | Downgrade suggestion | Target plan |
| Temporary | 2 week pause | Pause duration |
Term optimization
| Setting | Default | Description |
|---|---|---|
| Trigger after | 4 months | Months of active subscription before offering annual |
| Discount | 20% | Annual discount vs monthly pricing |
| Max offers | 1 | Number of times to offer (no spam) |